juan265 Terms & Conditions

Last Updated: May 7, 2026

1. Acceptance of Terms

By registering an account, accessing the juan265 website, or using any of our services, you agree to comply with and be bound by these Terms and Conditions, our Privacy Policy, and our Responsible Gaming Policy. These terms apply to all users of juan265, including registered players, visitors, and anyone accessing our platform from the Philippines or any other jurisdiction where online gaming is permitted.

juan265 reserves the right to modify, amend, or update these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically. Continued use of the platform after changes have been made constitutes acceptance of the revised terms.

2. Eligibility Requirements

To use juan265, you must meet the following eligibility requirements:

• Age Requirement: You must be at least 21 years of age. juan265 strictly enforces age verification and reserves the right to request proof of age at any time. Accounts found to belong to individuals under 21 will be immediately suspended and all funds forfeited.
• Legal Capacity: You must have the legal capacity to enter into binding contracts under the laws of your jurisdiction.
• Jurisdiction: You must be located in a jurisdiction where online gambling is legal. It is your responsibility to ensure that your use of juan265 complies with local laws and regulations.
• Single Account: You may only register one account per person. Multiple accounts, duplicate accounts, or accounts registered using false information are strictly prohibited.
• Self-Exclusion: You must not be subject to any self-exclusion, suspension, or ban from juan265 or any other online gambling platform.

3. Account Registration and Security

3.1 Registration Process

To play real-money games on juan265, you must register an account by providing accurate, complete, and current information. Required information includes your full name, date of birth, email address, phone number, and residential address. You must verify your email address and phone number during the registration process.

juan265 reserves the right to request additional documentation to verify your identity, age, and address at any time. This may include government-issued identification, proof of address, or payment method verification. Failure to provide requested documentation within a reasonable timeframe may result in account suspension or closure.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login information with any third party. Any activity conducted through your account is your responsibility, whether authorized by you or not.

If you suspect unauthorized access to your account, you must notify juan265 immediately via email at [email protected] or through live chat. juan265 is not liable for any loss or damage arising from unauthorized account access due to your failure to maintain account security.

3.3 Account Information Accuracy

You must ensure that all information provided to juan265 is accurate, complete, and up to date. You must notify juan265 immediately of any changes to your personal information, including changes to your email address, phone number, or residential address. juan265 reserves the right to suspend or close accounts with inaccurate or outdated information.

4. Deposits and Withdrawals

4.1 Deposits

juan265 accepts deposits via GCash, PayMaya, and online banking with BPI, BDO, Metrobank, and other major Philippine banks. All deposits are processed in Philippine Peso (PHP). The minimum deposit amount is ₱100. There are no fees charged by juan265 for deposits, though your payment provider may charge transaction fees.

Deposits are credited to your account instantly in most cases. If your deposit does not appear within 15 minutes, contact juan265 support with your transaction reference number. juan265 is not responsible for delays caused by third-party payment processors.

4.2 Withdrawals

You may withdraw funds from your juan265 account at any time, subject to the following conditions:

• The minimum withdrawal amount is ₱500.
• Withdrawals must be made to a payment method registered in your name.
• You must complete identity verification before your first withdrawal.
• Bonus funds and winnings from bonuses may be subject to wagering requirements before withdrawal.
• juan265 reserves the right to request additional documentation before processing withdrawals.

Withdrawal processing times vary by payment method. GCash and PayMaya withdrawals are typically processed within 15 minutes. Bank transfers may take up to 24 hours. juan265 aims to process all withdrawal requests as quickly as possible, but processing times may be longer during peak periods or if additional verification is required.

4.3 Anti-Money Laundering

juan265 is committed to preventing money laundering and terrorist financing. All transactions are monitored for suspicious activity. juan265 reserves the right to request source of funds documentation for large deposits or withdrawals. Accounts involved in suspicious activity may be suspended or closed, and funds may be withheld pending investigation.

5. Bonuses and Promotions

5.1 Bonus Terms

juan265 offers various bonuses and promotions, including welcome bonuses, deposit bonuses, free spins, cashback, and loyalty rewards. All bonuses are subject to specific terms and conditions, including wagering requirements, game restrictions, maximum bet limits, and expiration dates.

Wagering requirements specify the number of times you must wager bonus funds before they can be withdrawn. For example, a ₱1,000 bonus with a 30x wagering requirement means you must place ₱30,000 in bets before the bonus and any winnings can be withdrawn. Wagering requirements vary by bonus and are clearly stated in the bonus terms.

5.2 Bonus Abuse

juan265 strictly prohibits bonus abuse, including but not limited to creating multiple accounts to claim bonuses, using betting strategies designed to exploit bonuses, or colluding with other players. Accounts found to be abusing bonuses will be closed, and all funds and winnings will be forfeited.

5.3 Promotional Changes

juan265 reserves the right to modify, suspend, or cancel any bonus or promotion at any time without prior notice. Changes to bonus terms will be posted on the juan265 website and will apply to all future bonus claims.

6. Gameplay Rules

6.1 Fair Play

All games on juan265 use certified Random Number Generators (RNG) to ensure fair and random outcomes. juan265 partners with licensed game providers who are regularly audited for fairness and compliance. Game outcomes are determined by RNG and cannot be influenced by juan265 or any third party.

6.2 Game Rules

Each game on juan265 has specific rules, paytables, and return-to-player (RTP) percentages. It is your responsibility to understand the rules of any game before playing. Game rules and RTP information are available within each game or on the juan265 website.

6.3 Technical Issues

In the event of a technical malfunction, system error, or game malfunction, all affected bets and payouts are void. juan265 will investigate all reported technical issues and will refund affected bets where appropriate. juan265 is not liable for losses resulting from technical issues beyond our control, including internet connectivity problems, device malfunctions, or third-party service interruptions.

6.4 Disconnections

If you are disconnected from a game due to internet or device issues, any active bets will be resolved according to the game's rules. For slot games, spins in progress will complete automatically. For live dealer games, your hand will be played according to optimal strategy or house rules. You can view the outcome of disconnected games in your game history.

7. Prohibited Activities

The following activities are strictly prohibited on juan265 and may result in immediate account suspension or closure, forfeiture of funds, and legal action:

• Fraudulent Activity: Using stolen payment methods, providing false information, or engaging in any form of fraud or deception.
• Multiple Accounts: Creating or operating more than one account, or allowing others to use your account.
• Collusion: Colluding with other players, sharing information, or coordinating bets to gain an unfair advantage.
• Automated Play: Using bots, scripts, or automated software to place bets or play games.
• Bonus Abuse: Exploiting bonuses or promotions through unfair means, including creating multiple accounts or using betting strategies designed to abuse bonuses.
• Money Laundering: Using juan265 to launder money or engage in any illegal financial activity.
• Underage Gambling: Allowing anyone under 21 years of age to access or use your account.
• Chargebacks: Initiating chargebacks or payment disputes without first contacting juan265 support.

8. Account Termination and Suspension

8.1 Termination by Player

You may close your juan265 account at any time by contacting customer support. Before closing your account, you must withdraw all remaining funds. Once your account is closed, you will no longer be able to access your account or game history. Account closure is permanent and cannot be reversed.

8.2 Termination by juan265

juan265 reserves the right to suspend or close your account at any time, with or without notice, for any reason, including but not limited to:

• Violation of these Terms and Conditions
• Fraudulent or suspicious activity
• Failure to provide requested verification documents
• Inactivity for an extended period
• Abusive behavior toward juan265 staff or other players
• Legal or regulatory requirements

If your account is closed by juan265 for violation of these terms, all funds may be forfeited. If your account is closed for other reasons, any remaining balance will be returned to you after deducting any applicable fees or charges.

8.3 Self-Exclusion

If you feel you need to take a break from gambling, juan265 offers self-exclusion tools. You can self-exclude for a period of 1 month, 3 months, 6 months, or permanently. During the self-exclusion period, you will not be able to access your account or create a new account. For more information, visit our Responsible Gaming page.

9. Limitation of Liability

juan265 provides its services "as is" without any warranties, express or implied. To the fullest extent permitted by law, juan265 disclaims all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

juan265 is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the platform, including but not limited to:

• Loss of funds or winnings due to technical issues, system errors, or game malfunctions
• Unauthorized access to your account due to your failure to maintain account security
• Delays or failures in processing deposits or withdrawals
• Interruptions or suspensions of service
• Loss of data or game history
• Third-party actions, including payment processor failures or internet service disruptions

In no event shall juan265's total liability to you exceed the amount of funds in your account at the time of the claim. Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so some of the above limitations may not apply to you.

10. Changes to Terms and Conditions

juan265 reserves the right to modify, amend, or update these Terms and Conditions at any time. Changes will be posted on this page with an updated "Last Updated" date. Material changes may be communicated via email or notification on the juan265 website.

It is your responsibility to review these Terms and Conditions periodically. Your continued use of juan265 after changes have been made constitutes acceptance of the revised terms. If you do not agree with any changes, you must stop using juan265 and close your account.

11. Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of the Philippines. Any disputes arising from or relating to these terms or your use of juan265 shall be resolved through binding arbitration in accordance with Philippine arbitration rules.

Before initiating any legal action, you agree to first contact juan265 customer support to attempt to resolve the dispute informally. If the dispute cannot be resolved through customer support, you may submit a formal complaint to juan265 management. Only after exhausting these informal resolution methods may you pursue arbitration or legal action.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact juan265 customer support:

• Email: [email protected]
• Live Chat: Available 24/7 on the juan265 website
• Support Hours: 24 hours a day, 7 days a week